This access statement does not contain personal opinions as to Quebecs suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests.
The hotel is situated on a flat approach. Being in the centre of the city we are just a 5 minute walk from the main attractions, shops, restaurants and cafes. We have 45 guest rooms with three accessible en suite bedrooms suitable for wheelchair users situated on the second, third and fourth floor next to the lift. One of these rooms is interconnected to a non-adapted guest room. The en-suite bathrooms of the three accessible bedrooms all have a level entry shower with handrails fitted throughout.
For full details and a map of how to reach us please see the Location page of our website.
There is parking on site for seven cars approx 150 yards from the main entrance. The car park surface is tarmac with a public paved footpath path leading to the main entrance. The car park is lit at night. Blue Badge parking is not available however we would reserve a space for a Blue Badge Holder. Parking is charged to all guests at £15 per 24 hours, payment can be made at the hotel Reception. Additional parking is available at a negotiated rate to Quebecs guests at Q-Park Criterion Place which has designated Disabled parking spaces.
There is no official drop off point at the main entrance of the hotel. There are nine steps leading to the main entrance. There is no handrail. The main entrance door is manual, 66 inches wide, medium weight to push and opens inwards. We have a porter service available 24 hours a day to assist with your luggage.
The Reception is on the ground floor and has level access throughout. The floor surface throughout the lobby is short pile carpet with a central rug. The area is evenly and well lit with overhead lighting and wall lights. The lift to all floors is located off the reception area.
The check-in desk is low. A pen and pad of paper are available on request. There is a choice of seating in the lobby area, which can be used as an alternative space for check-in.
A familiarisation tour is available on request.
The three accessible en suite bedrooms suitable for wheelchair users are situated on the second, third and fourth floor next to the lift. One of these rooms is interconnected to a non-adapted guest room suitable for a personal assistant/carer or friend/family member. The rooms can be reached via step free access from the main entrance. The rooms provide specific facilities for guests with disabilities, these include:
All entry doors are 33.5 inches wide, light and easy to open.
Furniture can be removed or rearranged in the room if requested.
A put up bed for use by a personal assistant/carer or friend/family member can be available in each of the two bedrooms that do not have an adjoining room if required.
In each room there is a transfer space of at least 47 inches on one side of the bed.
The height of the beds from the floor to the top of the mattress is 30 inches.
Rooms are bright and evenly lit. Overhead and wall lighting is used. There are also bedside and table lamps in each room.
These, and all other bedrooms in the hotel, are marked with numbers or names. Each has good colour contrast between the floor, walls and doors, short pile carpet, widescreen digital television with remote control and subtitles.
A mobile hearing loop, vibrating pillow pad and alarm clock with flashing light are available on request.
All of the three accessible bedrooms have en-suite bathrooms providing specific facilities for guests with
disabilities, these include:
Entrance doors are 35.5 inches wide and easy to open.
Level entry showers.
The toilet height is 18 inches.
The wash basin height is 33 inches, with clear space underneath.
Grab rails, horizontal and vertical, are fitted around the bathroom.
Lever taps are fitted on the washbasin.
Well lit with overhead lights and a spot light over mirror.
Good colour contrast between the doors, floor and walls.
The flooring is non-slip tile.
Shower seats are available on request.
All other bathrooms have the same lighting, lever taps, floor fitting and good colour contrast as above. However, the shower is not always stand alone and is over the bath in some guest rooms.
All public areas, halls, stairs, landings and lifts, are well lit using a combination of ceiling and wall lights. Corridors are at least 47 inches wide and the floor covering is short pile carpet. There is one lift off the main reception with tactile buttons. There is a mirror on the back of the lift, the sides are finished in wood and the floor is carpet. There is a rail on one side.
The Gallery lounge area is situated on the second floor with access via the lift. The lounge door is 33.5 inches wide. The area has a mixture of seating with sofas and soft chairs with arms, together with low coffee tables. Lighting is overhead and wall lighting used as well as table lamps around the area. The flooring is short pile carpet. The In Room Dining menu and drinks can be served in The Gallery. The nearest public toilet is on the third floor and is not accessible.
Breakfast is served in The Conservatory situated on the 4th floor. The Conservatory has three steps from the corridor to the entrance and a narrow passageway. The room has level access throughout. Tables in the restaurant are well spaced apart, with a clear height from the floor of 26 inches. Lighting is natural daylight with overhead and wall lighting. The flooring is wooden. We do our best to cater for any dietary requirements; please contact us in advance with any specific requests. Breakfast is a combination of table service and self-service buffet; however, staff can assist on request. The nearest public toilet is located on the third floor and is not accessible. Complimentary room service breakfast is available to guests who have difficulty accessing The Conservatory.
Conference and Meeting Room
The main meeting room is The Oak Room located on the 3rd floor. The room can be accessed via a flight of stairs with several landings or by the lift. The room has level access throughout. The door is 39 inches wide. The room has limited natural lighting. Upright chairs with arms are in use. Tables have a clear space of 28 inches from the floor. The flooring is short pile carpet. The nearest public toilet is on the same floor and is not accessible.
All of our staff receive regular training that includes disability awareness training.
We have a set of evacuation procedures if you should require assistance someone will come to your room and help you with evacuation out of the building.
Room service is available 24 hours.
Clear signage is used throughout the hotel using large yellow letters on a purple background.
The nearest general hospital with an A&E unit and walk in NHS facility is Leeds General Infirmary less than 1 mile away. The nearest doctors surgery is One Medicare @ The Light less than 1 mile away.
Free wired internet access is available in bedrooms.
We look forward to welcoming you. If you have any queries or require any additional assistance please contact us.